Utility Bill Payment Platform
Working closely with Ayopop as their design partners since their inception in 2016, we realised that Ayopop is a tech company that prioritizes their users and is driven to build a product that focuses on building what the users want. We collaborated with the team to create a delightful Android and iOS application that makes it easy for first time users of smart phones to top up their phone credits and pay their utility bills.
We’ve been working on the continuing to add new verticals in the mobile app, timely design updates as well as new features using an agile sprint based model, working very closely with their in-house engineering team.
Mobile (Responsive) Website
We believe, design is not just about functionality. While it is a must for every design to be functional, creating a delightful and seamless experience is the key to a successful product and business. We wanted our design to have both -- easy functionality as well as an influence over the users’ emotions. While some of these features might seem really small, they added a new meaning, a personality and delight for a returning user of the platform.
Delightful customizations for Ayopop made the brand feel more human and relatable for the user at every occasion.
Micro interactions have a way of enhancing a user's experience by indirectly encouraging them to complete a task or repeat it multiple times because of the added element of delight. We used this technique on multiple occassions throughout the platform’s experience.
Miss call OTP is a verification mechanism applied by Ayopop to decrease the cost of an SMS OTP that’s typically used for verifying a user’s phone number during the log in and sign up process.
In order to educate the user about this significant change, we provided an illustrated onboarding that showed what a miss call OTP would look like. We helped build the user's anticipation to pay close attention to the last 6 digits from the miss call number that will be used as the OTP.